Five free renders before a cent.

Nothing in this policy limits or replaces the consumer guarantees you have under the Australian Consumer Law. Those guarantees apply automatically and cannot be excluded.

You are entitled to a repair, replacement or refund if the service is faulty, not delivered as described, or not fit for the purpose we described — and to compensation for any other reasonably foreseeable loss. For a major failure, you can choose a refund rather than waiting for us to fix the problem.

This policy sets out the additional situations where we will refund you even when the law does not require it.

Every account gets 5 free look tests so you can judge the output quality before spending anything. Because of that, we do not refund a subscription simply because you did not like the renders — AI output varies by nature, and that variation is not a fault.

Pro is A$20 per month and renews automatically until you cancel. Cancel any time from Manage billing: cancelling stops the next renewal and you keep Pro access until the end of the period you have already paid for.

We do not pro-rate or partly refund a month that is already running just because you stopped using it, and cancelling does not automatically refund the current month.

We will refund a subscription charge in full if you were charged after cancelling, charged twice for the same period, or charged in error.

If you subscribed by mistake and have used no more than a handful of renders in the current period, contact us within 7 days and we will generally refund that month.

If a fault on our side left Pro unusable for a meaningful part of a billing month, tell us and we will refund or credit a fair share of that month.

Top-up packs are one-off purchases of generation credits. They never expire, and they are only drawn on after your monthly allowance is used.

Unused top-up credits are refundable; credits you have already spent are not. We refund the unused portion at the price you paid per generation.

Top-up credits are not transferable between accounts and are not exchanged for cash outside of a refund.

If a generation fails because of a system error — a provider error, a timeout, an invalid response, or an interruption before the image reaches you — the generation is not deducted, or it is automatically restored to your balance.

Because of that, there is normally nothing to refund for a failed render: your credit comes back by itself, usually straight away and at the latest within a few minutes.

If a balance does not look right, email us the approximate dates and we will check the usage log and credit you. If a fault meant you paid for generations you could never use, you can ask for a refund of that amount instead of credits.

Email support@darkroomaistudio.com from the address on the account, with the approximate date of the charge and what went wrong.

We aim to respond within 5 working days. Approved refunds go back to the original payment method through Stripe, usually within 5–10 business days depending on your bank.